General maintenance questions
Our standard maintenance service includes a comprehensive chemical check and adjustment, emptying pump and skimmer baskets, brushing the pool walls and tile line, skimming the surface for debris, and inspecting essential equipment to ensure everything is functioning properly. Additional services, such as vacuuming or backwashing, can be added based on your specific needs. Specific information can be found
The frequency of service depends on factors like usage, location, and environmental conditions. For most residential pools, we recommend weekly maintenance to ensure optimal water quality and equipment performance. Commercial pools often require more frequent service to meet health and safety standards.
Absolutely! We offer fully customizable maintenance plans to fit your preferences. Whether you want us to handle everything or prefer occasional assistance, we’ll create a plan tailored to your schedule, pool type, and specific needs.
We do not require contracts for residential maintenance services. You can schedule services as needed, though many clients opt for recurring plans for convenience and consistent care. Commercial clients may benefit from service agreements to ensure regulatory compliance and routine upkeep.
This is difficult to answer as it depends on several factors including the size of your pool, external weather factors, and the services scheduled. More extensive tasks, such as vacuuming require additional time.
Chemical balancing
Chemicals are not included in our standard pricing. If you have chemicals available, we’re happy to use them first. Otherwise, we supply chemicals as needed and charge at standard rates.
We begin every visit by testing the water’s chemical balance, including sanitizer, pH, and total alkalinity levels for a normal visit. Based on the results, we adjust the chemicals to maintain safe and healthy water conditions.
Yes, if we identify a chemical imbalance, we will address it during the maintenance visit. This may involve adding chemicals or making other adjustments to restore balance and ensure the water is safe for swimming.
Saltwater systems require different maintenance approaches, primarily focusing on monitoring salt levels, maintaining the generator, and keeping a closer eye on PH levels. We are experienced in managing both systems and will tailor our service to your pool’s specific setup.
cleaning services
As part of our maintenance services, we skim the surface for debris, brush the walls and tile line, and inspect the equipment. Vacuuming, filter backwashing, or more intensive cleaning can be scheduled as needed.
Yes, we remove surface debris during routine cleaning visits. For pools with heavy debris, additional charges may be incurred.
Vacuuming is not included in every visit unless specifically scheduled. If you would like regular vacuuming, we can add it to your maintenance plan.
Typically, we do not clean the surrounding deck or pool area. However, if heavy debris is present, our technicians will perform a general cleanup to ensure it doesn’t affect the pool’s condition.
We follow a detailed protocol to determine the cause of the issue, such as chemical imbalance or equipment malfunction. Once identified, we develop a tailored treatment plan to address the cause, not just treat the symptoms.
equipment maintenance
Yes, our technicians inspect essential pool equipment, such as pumps, filters, and heaters, during maintenance visits. This helps identify potential issues early and ensures everything is running efficiently.
If we discover an issue, we will notify you immediately and provide a detailed explanation of the problem. With your approval, we can schedule repairs to resolve the issue promptly.
If filter cleaning or backwashing is scheduled and/or needed, we will perform it during the visit. Please note that cartridge filters require a different process and are not cleaned during standard maintenance visits.
Yes, our technicians are experienced in troubleshooting and diagnosing equipment issues. If we identify a problem, we can recommend solutions or schedule a repair service to address it.
On average, pool filter sand should be replaced every 3-5 years, depending on usage and maintenance.
Scheduling and Availability
Scheduling is simple! You can contact us by phone, email, or through our website’s contact form to book your maintenance service. We’ll work with you to find a time that fits your schedule.
Yes, you can change or cancel your appointment by contacting us at least 24 hours in advance. We’ll do our best to accommodate your new preferred date.
Yes, we provide emergency maintenance services for urgent pool issues. Contact us immediately if you need help, and we’ll prioritize your service.
Residential maintenance services are available Monday through Friday. For commercial pools, we offer service seven days a week to meet your needs.
Absolutely! We offer specialized services for pool openings and winterization to ensure your pool is ready for seasonal changes.
cost and payment
We accept cash, checks, ACH, and most major credit cards. Please contact us for details on payment options that can be accessed via your Client Portal.
We invoice at the conclusion of service jobs, and at the end of the month for ongoing maintenance plans. However, if you prefer to pay in advance, we can accommodate your request.
Special Cases and Situations
Yes, we specialize in restoring neglected pools. Our team will assess the condition and provide a detailed plan to bring your pool back to optimal condition.
Absolutely. We have experience working with a variety of unique pool designs and can tailor our services to meet the specific needs of your pool.
Yes, we offer comprehensive maintenance services for commercial pools, including those in HOAs, apartment complexes, and community centers.
We evaluate out-of-area service requests on a case-by-case basis. Contact us to discuss your location and needs.
Heavy debris requires additional cleaning services, which may incur extra fees. We’ll inform you of the scope of work and associated costs before proceeding.
Customer Support and Communication
Our technicians perform the scheduled service each visit and make notes and attach pictures in our service software. If any issues arise that require your attention, you will be notified.
Yes, we always inform clients of any necessary repairs or additional services. We’ll explain the issue, provide an estimate, and seek your approval before proceeding.